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Universal Credit Help


If you fail to meet the requirements of your claimant commitment, your benefit may be sanctioned.

A benefit sanction is a reduction in your personal allowance. The amount of reduction depends on why you are being sanctioned. There are high, medium and low level sanctions. A sanction can last indefinitely or for a set period of time.
You should not be sanctioned if you have a good reason.

If you disagree with a  sanction decision, you should request a ‘mandatory reconsideration’ and ask the DWP to look at their decision again. If the decision remains unchanged you can appeal the decision. Our Welfare Reform Officers, Sandie Fitzpatrick and Kerry Brown, can help you with this.

If you are struggling financially because of a sanction decision, you can apply to the DWP for a ‘hardship payment’. This is a loan, which you may have to repay from your future Universal Credit. You can also apply for a Crisis Grant from the Scottish Welfare Fund. You do not have to repay a Crisis Grant.

We would urge you to seek further advice from one of our Welfare Reform Officers if your Universal Credit is sanctioned. Simply call the office on 0345 177 2244 and ask to talk to Sandie Fitzpatrick or Kerry Brown.


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© Angus Housing Association Limited 93 High Street, Arbroath, Angus, DD11 1DP.

Registered as a Social Landlord - Hal 65  |  Recognised Scottish Charity - SC  020981  |  Care Commission - CS 2004061668

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