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Making a Payment - Made Easy
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A list of local outlets in your area was provided with your card. allpay also provide an internet search facility so you can find the nearest outlet to you regardless of where you are in the UK. Click here to find the nearest place you can make a payment.
allpay also provide a service allowing you to make a payment from your own home using either a debit or credit card. There are two options available, a secure internet or telephone service. You will need your allpay payment card and a debit or credit card next to you when making a payment using these options.
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Internet Service
This a free facility allowing you to make a payment using the internet. To use this service you will need to have a valid e-mail address. This is to allow confirmation of your payment to be sent to you. Simply log onto www.allpayments.net and follow the simple instructions.
Automated Telephone Service
The telephone payment method is an automated payment system. The system guides the user through the payment process. Payments made will be authorised and a reference number issued.
The number you dial to make a payment over the telephone is 0870 243 6040.
Initially you will be asked to enter your 19-digit allpay.net account reference. After your account reference has been confirmed the service automatically guides you through the rest of the payment process. If at any time there is a problem processing the payment you will be transferred to a customer service representative (during office hours only).
Please keep a note of the reference number that you have been given. This will make it easier to trace payments if a query arises.
Payment Methods
The following is a list of what method of payment can be used with your allpay payment card.
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Direct Debits
We can help making paying your rent easier by setting up a Direct Debit.
The amount you pay is calculated by dividing your annual rent into twelve monthly instalments. These are then collected on the 1st of every month by the Association.
If you are on Housing Benefit the amount you pay will be reduced to reflect the amount of benefit you receive.
Your Direct Debit will automatically be adjusted every April to reflect any increase in your rent so you don’t need to worry about working out your new payments.
You will always be notified of any increase at least 4 weeks in advance when you receive your annual rent increase letter.
Standing Order, Telephone & Internet Banking
Most banks allow you to set up standing orders and offer their own internet and telephone banking facilities.
If you use one of these options you will need 3 pieces of information to make sure that the payment reaches your account.
- Your Angus HA reference number
- Angus HA Bank Account Number
- Bank Account Sort Code
Angus Housing Association Reference Number
You will find this number printed in the bottom left corner on your Payment Card (see example below). If you are making a payment for a recharge account please add the letters rc in front of your number i.e. rc654321. If you are unsure what reference number to use please contact your Housing Officer who will provide this for you.
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It is just as important that the Associations details are also correct or your payment will not reach us. Please double check the numbers below are correct when making a payment.
- Sort Code - 83 15 22
- Account Number - 00123206
© Angus Housing Association Limited, 93 High Street, Arbroath, Angus, DD11 1DP.