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/ HOME / TENANTS SERVICES / TENANTS HANDBOOK / MAKING A PAYMENT

Paying Your Rent

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The rent you pay is the main source of income for the Association. It is therefore very important that you make your payments regularly.  Rent is due one month in advance unless you have made an arrangement to pay weekly.

Payments can be made by any of the following methods:

  • By Debit or Credit card at any of the Associations offices, in person or by telephone
  • By Direct Debit/Standing Order
  • By Allpay payment card using the following facilities:
    • Any Post Office
    • PayPoint Outlets
    • 24hour automated telephone service on 0844 557 8321
    • Secure internet payment by logging on to www.allpayments.net
  • Available outlets where you can pay are provided with your card. These can also be obtained from the Allpay website www.allpay.net by selecting the ‘Search Payment Outlet’ option.
  • By Cheque at any of our offices or by post.
STATEMENTS

You will be sent a statement of your account every year. This will allow you to check all payments.  You can ask for a statement at any time by calling us in person or by phone.

RECHARGES

You may have a recharge account with the Association. This may be for repairs you have been charged for or for legal fees due. You must enter into an agreement to repay your recharge account as well as paying your rent.  Please note that failure to maintain your recharge agreement may result in the Association pursuing this debt through a  Small Claim Court Action. Please ensure that you use the correct swipe card when making your payments. Otherwise, your payments may be credited to the wrong account. The Payment Cards are clearly marked RENT or RECHARGE.

HOUSING BENEFIT

You may be entitled to Housing Benefit to help with your rent payments.  If you wish to apply, application forms are available from your local council ACCESS offices.  You must apply separately for Housing Benefit even if you are in receipt of other benefits.  It is your responsibility to ensure your Housing Benefit is processed. Staff of the Association can only advise you about how to claim.  If you wish your Housing Benefit to be paid directly to the Association then please ensure you complete a Declaration Form. Please also ensure you supply all the necessary information that the Council asks for. Even if you do not have all the information they need you should still apply straight away.  If you don’t, this could result in a delay in processing your claim. This may, in turn, lead to you getting into rent arrears.

RENT ARREARS – EARLY ACTION

The Association will always take early action to help tenants who get into difficulties with their rent payments. If you find that you cannot pay your rent you should contact our staff as soon as possible.  Every effort will be made to agree a repayment plan to suit your circumstances. Rent accounts are checked weekly and letters issued as soon as an arrears balance occurs.  You should not ignore any letters that you receive. Contact the office immediately to get advice and help.

We now have a Financial Inclusion Officer who can give expert advice, in confidence, on Housing Benefits, debt issues, and managing your money.  It is much easier if you get help before your arrears get too high.

LEGAL ACTION

If you do not deal with your arrears problem, the Association may have no option but to take legal action to recover the arrears and repossess the house. Legal action costs money. Tenants will be recharged for all legal expenses incurred at each stage of action, from the service of a Notice of Proceedings for Recovery of Possession to court enrolment.  If an arrears problem does go to court, a decree for repayment and eviction could be awarded, together with expenses, which can be considerable.  This is very serious as it could result in the loss of your home.  The Association will only ever consider eviction proceedings as a last resort.  Our job is to help you to avoid eviction but if you do not keep to your arrangements then you may be putting your tenancy and re-housing prospects at risk.

REMEMBER – WE ARE HERE TO HELP YOU

  • You should not hesitate to contact staff about your rent arrears.
  • Do not ignore the problem.  It is much easier to sort out if you deal with it early.
  • We would rather help to sort out your arrears with you than have to resort to costly legal action which you will be recharged for and could mean the loss of your home.
  • We have a dedicated officer who will help you, in confidence, with financial issues affecting your household.

 


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© Angus Housing Association Limited 93 High Street, Arbroath, Angus, DD11 1DP.

Registered as a Social Landlord - Hal 65  |  Recognised Scottish Charity - SC  020981  |  Care Commission - CS 2004061668

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