Angus Housing is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.
Our Complaints Handling Policy and Procedures reflects Angus Housing Association Limited’s commitment to valuing complaints. It seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduce thorough, impartial and fair investigations of customer complaints, so that, where appropriate, we can make evidence-based decisions of the facts of the case.
If something goes wrong or you are dissatisfied with our services, please tell us. This leaflet describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Please see our Complaints Handling Procedure for more information.
Angus Housing Association Limited
Registration Nos: FSA 1665R(S) Communities Scotland HAL 65 Scottish Charity SC020981 Property Factor ID PF000129
Monday - 9.00am to 4.30pm *
Tuesday - 9.00am to 4.30pm *
Wednesday - 9.00am to 4.30pm *
Thursday - 10.00am to 4.30pm *
Friday - 9.00am to 4.00pm
* Monday to Thursday
phone calls are answered to 5.00pm