Our Complaints Performance
We are committed to providing high-quality services and listening to your feedback. Each year, we publish our Complaints Annual Performance Report to show how we have handled complaints, what we have learned, and how we are improving our services.
Our latest report covers the period 1 April 2025 to 31 March 2026 and provides a detailed overview of how we performed across the year.
What’s included in the report?
The report sets out:
- The number of complaints received and how these are managed
- How quickly we responded to complaints at each stage
- The outcomes of complaints (upheld, partially upheld, or not upheld)
- Key themes and trends across services
- What we have learned from complaints and the improvements we are making
Click here to read our Complaints Annual Performance Report 2025-2026
You can also view our previous year’s Complaints Annual Performance Report here:
