Complaints, Compliments & Feedback - Helping us make it right

 

We’re committed to providing high-quality services and always welcome your feedback. Whether you want to tell us what we’re doing well or where we can improve, we’d love to hear from you.

 Make a Complaint

If something hasn’t met your expectations, please let us know so we can put it right.

When you make a complaint, we will:

  • Take your concerns seriously
  • Investigate the issue promptly
  • Keep you informed throughout
  • Work to resolve the matter as quickly as possible

👉 You can find full details of our complaint handling process by clicking on this link AHA-Complaints-Handling-Procedure Guide

You can complain in person at any of Angus Housing Association Offices, by phone, in writing, by email or via our complaints form https://angusha.formstack.com/forms/complaints  
If you require further information or wish to make a serious complaint, please click on the link below which will take you to the page that provides more information

How Do I Complain / Make a Serious Complaint – Angus Housing Association


Give a Compliment

Had a positive experience with our staff or services? Let us know!

We are always pleased to hear when we have provided a positive experience for our tenants and customers. Your feedback helps us recognise good service and acknowledge the hard work of our staff and teams.

If you would like to share a compliment, please complete our online form:

👉 https://angusha.formstack.com/forms/compliments

Your feedback helps us recognise good work and continue delivering great service.


 Share a Comment or Suggestion

Have an idea or suggestion to improve your neighbourhood or our services? We’re always open to new ideas.

We welcome feedback from our tenants and customers and are always keen to hear your views on our services. Your comments help us understand what we’re doing well and identify where we can improve.

If you would like to share your feedback, please complete our online form:

👉https://angusha.formstack.com/forms/feedback

time to help us improve our services. Your feedback is important to us. 💬