Attending your appointment by video.

Video Calling is convenient and easy to use instead of travelling to your appointment, you will enter the online waiting area, using the link below.

The service will see that you have arrived, and a provider will join your call when ready.

There is no need to create an account.

Video calls are secure and your privacy is protected.

How do i attend my video appointment?

What do i need to make a video call?

  • A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops)
  • A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.
  • A private, well-lit area for your consultation, where you will not be disturbed.
  • Use the latest version of Chrome, Safari or Edge for the best video calling performance.

What do I need to know?

Is it secure/confidential?

  • You have your own private video room that only authorised providers can enter.
  • No information you enter is stored.
  • Calls are not recorded.

How much does a video call cost?

  • The video call is free except for your internet usage. TIP! if you can, connect to a WiFi network to avoid using your mobile data.

How much internet data will I use?

  • The video call doesn’t use data while you are waiting for someone to join you.
  • After the call connects, it uses a similar amount of data to Skype┬« or FaceTime┬«.

How do I make my video call?

When you are ready, click the Start video call button at the top of the page.

The system will check that you have everything in place (internet, speaker, microphone and video).

If asked, allow your browser to access your camera and microphone. Enter your details, tick the box agree to the Terms and Conditions and start your call.

To end call, click End

TIP! Many call issues can be fixed by clicking Refresh.

What do i do if something’s not working?

 

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