Compliments
Compliments
While there is no requirement within the Complaints Handling Procedure (CHP) to record compliments, Angus Housing Association recognises the important role they play in helping us deliver excellent services.
Complaints help us understand where we need to improve, while compliments highlight what we’re doing well and where we are meeting – or exceeding – our customers’ expectations.
During 2025/2026, we recorded 64 compliments, an increase from the previous year. These reflected a range of positive experiences, including:
- Friendly and helpful customer service
- High-quality repairs completed by our contractors
- Smooth and positive housing allocations
- Reliable caretaking services
We value all feedback from our customers, and it’s encouraging to see where our services are making a difference.
A selection of compliments received during the year is shared below.
“I have been meaning to do this for a while but I have been busy, so I am only getting a chance to do this now, but I would like to express my gratitude to Justin in the financial inclusion team he has shown nothing short of exceptional professionalism, he
was very kind, understanding and patient. He made what was a very new, strange, and stressful situation for me very easy and I honestly cannot thank him enough for all the guidance and advice he has given and his attention to detail is second to none.
Justin is a credit to AHA but it makes sense, only the best gets to rub shoulder with the best (the other best being AHA itself of course)”
“I would like to sincerely thank you for the recent improvements in our community, particularly the replacement of lighting in the playground and parking areas. This is a fantastic step in the right direction, and I am truly pleased to see such positive changes taking place.
Improved lighting not only enhances safety but also shows that our concerns as residents are being heard and addressed. I hope that further steps will follow this initiative, such as the installation of CCTV cameras in the playground and parking areas. This would further improve security and give peace of mind to residents and families. It makes me genuinely happy to see progress happening, and I appreciate your continued efforts to make our neighbourhood a better place to live. Thank you once again.”
“I feel I should say thank you so much for Casey in helping me get my energy sorted out. She was with me from day one all the way through . THANK YOU CASEY GOD BLESS YOU.”
“The gentleman Ben who visits and carries out repairs, the repair was brilliant. A credit to the company.”
“I’m very grateful for Mrs Fiona McFarlane’s professional work. She provided all the necessary information, was very attentive and tactful.”