Feedback
Why Your Feedback Matters
At Angus Housing Association, we are committed to providing high-quality services that meet the needs of our tenants and communities. Your feedback helps us understand what we are doing well and where we can improve.
We actively encourage tenants to share their views through surveys, consultations, focus groups, complaints, compliments, community events and everyday interactions with our staff. Listening to your experiences helps us shape our services and make informed decisions.
How We Use Your Feedback
The feedback we receive is used to:
- Improve our services and customer experience
- Identify areas where changes are needed
- Develop new initiatives and ways of working
- Influence service standards and priorities
- Ensure tenants have a voice in decision-making
We believe that involving tenants leads to better services for everyone. Our “You Said, We Did” image opposite demonstrates how tenant views have directly influenced improvements across the Association.
Thank you to everyone who takes the time to share their feedback. Your views help us continue to improve and provide services that reflect the needs of our communities.
