How do I complain/Make a Serious Complaint

If you wish to raise a serious concern about Angus Housing Association regarding a specific complaint that affects a group of our tenants; you can report this to the Scottish Housing Regulator (SHR). The SHR are the independent regulator of social housing in Scotland.

The Scottish Government’s Social Housing Charter sets out the standards social landlords
need to achieve, this includes how landlord deal with complaints. The SHR are in place to monitor, assess and report on the performance of landlords.

Please refer to the SHR website for more information on the charter and standards of achievement – Angus Housing Association Ltd | Scottish Housing Regulator

What is a Serious Concern?

When your social landlord:

• Has acted in a way which puts tenants’ interests at risk and this
  affects, or could affect, a group of tenants or all tenants; or
• Repeatedly fails to achieve outcomes in the Social Housing Charter or
  outcomes agreed with tenants; or
• Has not reported its performance annually to its tenants or has
  reported it inaccurately; or
• Does not meet the SHR’s standards for how an RSL should govern itself and
  manage its finances; or
• Has not met any targets set by the SHR.

For further information, please refer to the Scottish Housing Regulator – “Complaint & Serious Concerns Document”

The above factsheet will provide you with more detailed information on what is classed as a serious concern and if it affects a specific group of tenants. There is a form at the end of the factsheet for tenants to complete, detailing their concern(s) which can be sent by email or post. There will also be paper copies of this factsheet available for tenants to request in both the Dundee and Arbroath office.