Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Finding a Home
How do I apply for a home?
All properties excluding our specially adapted wheelchair property will be advertised and allocated via our Choice Based Letting system, These Homes.
To find out more, please visit our Apply for a Home webpage.
Where are our properties located?
Our properties are located in a range of communities including Arbroath, Brechin, Carnoustie, Forfar, Kirriemuir, Monifieth, Montrose, Auchmithie and Dundee. Please click on our Properties Map for more information on the areas we cover and the types of properties available.
Want to swap your home?
Please visit our Mutual Exchanges webpage for information on eligibility, the application process and how to find a suitable exchange partner.
How do I pay my rent?
Rent can be paid through a range of methods, including online through the Tenant Portal.
Contact our Financial Inclusion Team as soon as possible. They can provide advice on benefits, budgeting and financial support.
Repairs and Maintenance
How do I report a repair?
Can I make Alterations to my Home?
Tenant Portal
What is the Tenant Portal?
The Tenant Portal provides secure online access to tenancy services 24 hours a day, 7 days a week.
What can I do on the Tenant Portal?
You can:
- Check your rent account
- Make payments
- Report and track repairs
- Update household details
- Report complaints
- Download forms
- Access tenancy information and guidance
How do I register for the Tenant Portal?
Click on the following link to register-https://angus.myhome-portal.com/ . You will need your email address and tenant reference number. If you require further assistance please refer to our Tenant Portal webpage.
Complaints and Feedback
How do I Make a Complaint
How can I give feedback about services?
We welcome feedback and regularly use tenant comments and surveys to help improve services. If you would like to share your feedback, please complete our online form:
https://angusha.formstack.com/forms/feedback
Managing My Tenancy
How do I update my contact details?
You can update your details through the Tenant Portal or by contacting us directly.
What happens if my circumstances change?
Please let us know as soon as possible so we can ensure our records are up to date and offer any support you may need.
How do I report antisocial behaviour?
If you are experiencing antisocial behaviour, neighbour nuisance, harassment or persistent disturbance, please contact us as soon as possible, by telephone: 03451 772244, or
email: admin@aha.org.uk
Getting Involved
How can I get involved and share my views?
There are various opportunities to participate, including tenant groups, surveys, consultations and community events. Please click on the link to our Tenant Engagement webpage to find out more about how you can get involved, share your views, and help shape our services:
What is the Tenant Voices Group?
The Tenant Voices Group gives tenants the opportunity to influence services, review policies and help shape the future of the Association.
Contacting Us
How can I contact the Association?
You can get in touch by telephone, email, letter, through our website, via social media or by arranging a face-to-face appointment.
Our phone number is : 03451 772244
Email: admin@aha.org.uk
Contact form – Contact Us – Angus Housing Association
Social Media – Facebook Messenger
Office Locations
Angus Housing Association Limited
93 High Street
Arbroath
Angus, DD11 1DP
Angus Housing Association Limited
The Square, Ormiston Crescent
Dundee DD4 0UD
Office Opening Hours
Monday 10am to 4pm
Tuesday 10am to 4pm
Wednesday 12noon to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Phone calls
Mon & Tue 9am to 5pm
Wednesday 12noon to 5pm
Thursdays 9am to 5pm
Friday 9am to 4pm
Do you offer translation services?
Yes. We can provide translation support and translated documents to help ensure everyone can access our services.